Privacy and Cookie Policies
Last updated: 31 March 2026
1. Who We Are
Jaymart Rubber & Plastics Ltd ("Jaymart", "we", "us", "our") is registered in England and Wales. Our registered address is:
Jaymart Rubber & Plastics Ltd
Roman Way, Crusader Park
Warminster, Wiltshire, BA12 9JF
Email: privacy@jaymart.co.uk
Telephone: 01985 218994
We are the data controller for the personal information collected through our website (www.jaymart.co.uk) and in the course of our business activities.
2. Personal Information We Collect
We may collect and process the following categories of personal information:
- Name, title and job role
- Postal address, delivery address, email address and telephone number
- Payment card data (handled securely in accordance with PCI DSS)
- Purchase history from online, mail-order and in-person transactions
- Communication preferences and marketing consent records
- Details of correspondence sent to or received from you
- Order references and project details you have shared with us
- Website usage data collected via cookies and analytics tools (see Section 7)
3. Legal Basis for Processing
Under UK GDPR and the Data Protection Act 2018, we are required to have a lawful basis for processing your personal information. We rely on the following:
Consent
- Where you have opted in to receive marketing communications from us
- Where you have agreed to the use of non-essential cookies on our website
- Where you have agreed to the use of testimonials or photographs in our materials
- Where you have requested samples or product information
Performance of a Contract
- To process and fulfil purchases made by phone, email or through our online shop
- To manage your account and respond to enquiries
Legitimate Interests
- To improve and personalise our products, services and communications
- To identify and prevent fraud and protect the security of our systems
- To conduct analytics and assess the effectiveness of marketing campaigns
- To send postal communications we believe may be of interest to you
Legal Obligation
- Where we are required to retain or disclose data to comply with applicable law
4. How We Collect Your Information
We collect personal information in the following ways:
- Directly from you when you place an order, request a quote or samples, or contact us by phone, email or post
- Through our website when you make a purchase, register an account, or sign up to our newsletter
- Via cookies and similar tracking technologies when you browse our website (see Section 7)
- Through your interactions with our social media pages (Facebook, X/Twitter, Instagram) subject to your privacy settings on those platforms
5. How We Use Your Information
We use your personal information for the following purposes:
- To process, fulfil and administer your orders, purchases and sample requests
- To maintain accurate records of your relationship with us and manage your contact preferences
- To operate, improve and personalise our customer service and product offering
- To send you marketing communications where you have consented to receive them
- To comply with our legal and regulatory obligations
- To detect and prevent fraud and protect the security of our business
6. Sharing Your Information
We share personal information with third parties only where necessary to operate our business. This includes:
- Third-party service providers who assist us with IT, logistics, payment processing and customer service — all subject to formal data processing agreements
- Law enforcement or regulatory authorities where we are legally required to do so
We will never sell, rent or share your personal information with third parties for their own marketing purposes.
7. Cookies & Website Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide information about how visitors use the site.
Types of Cookies We Use
- Essential cookies — required for the website to function (e.g. shopping basket, session management). These do not require your consent.
- Analytics cookies — we use Google Analytics (GA4) to understand how visitors use our site, which pages are most visited, and how we can improve the experience. This data is anonymised and aggregated.
- Preference cookies — used to remember your consent choices and settings.
Google Consent Mode
Our website uses Google Consent Mode, which means Google Analytics and other Google tags adjust their behaviour based on the consent choices you make via our cookie banner. If you decline analytics cookies, Google Analytics will operate in a limited mode and will not store identifiable data about your visit.
Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the cookie settings link in the footer of this website.
You can also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
8. How Long We Retain Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law:
- Customer order records — retained for 7 years in line with HMRC requirements
- Marketing consent records — retained for as long as you remain opted in, plus 3 years after opt-out
- Website analytics data — retained in accordance with Google Analytics default retention settings
We regularly review the personal information we hold and securely delete anything that is no longer required.
9. Keeping Your Information Secure
We take the security of your personal information seriously. We have technical and organisational measures in place to protect against unauthorised access, loss or misuse of your data. Payment card data is handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS).
10. Your Rights
Under UK GDPR you have the following rights in relation to your personal information:
- Right of access — to request a copy of the information we hold about you
- Right to rectification — to request correction of inaccurate or incomplete information
- Right to erasure — to request deletion of your information in certain circumstances
- Right to restrict processing — to request that we limit how we use your information
- Right to data portability — to receive your information in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at privacy@jaymart.co.uk or write to our Privacy Officer at the address in Section 1. We may require proof of identity before processing your request. We will respond within 30 days in accordance with UK GDPR requirements.
If you have a concern about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
11. Automated Decision-Making
Jaymart Rubber & Plastics Ltd does not make decisions about you based solely on automated processing that produce legal or similarly significant effects on you.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
13. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.
14. Contact Us
For any questions or concerns about this policy or how we handle your personal information, please contact:
Privacy Officer
Jaymart Rubber & Plastics Ltd
Roman Way, Crusader Park
Warminster, Wiltshire, BA12 9JF
Email: privacy@jaymart.co.uk
Telephone: 01985 218994